FAQ & Policies

We are aware that allergies/sensitivity exists and include all ingredients on the website.  If you have a reaction to the product, immediately stop using it.  Please be sure to thoroughly read it before ordering.  If you have allergies/sensitivity to the ingredients used, please use the Made For Me Body Butter to create a mixture just for you.  If you'd like a Butter made with ingredients that aren't listed on our site, please send us a message and we will work with you to create what you want/need.

Our whipped body butters are made without water so preservatives aren't needed.  Please be sure not to get water into the body butter.  A mini spatula is included for use.  Remember that a little goes a long way.

If your butter is exposed to high temperatures it may melt.  Don't worry if this happens, as it is normal.  Simply place the product in the fridge for 30-60 minutes.  The texture will change but the yummy goodness will remain.  Feel free to stir it with a spoon, knife or your finger as it is solidifying to keep it creamy.

All of our products are handcrafted in small batches to ensure the best quality.  Orders may be cancelled up to 24 hours after it's placed.  Please allow 3-7 business days for processing.  Once your order is completed we will update you with shipping information.

We ship orders 2-3 times a week, based on volume, holidays, weather, etc.  We use USPS First Class or Priority Mail shipping.  Once orders are shipped, please contact USPS with any questions/issues.  

Please verify that you've entered the correct shipping address.  Once the shipping label is printed, a change fee will apply to issue a new label.

If you're in the Phoenix area, take advantage of our Pickup or Delivery options and avoid waiting for the mail.  Order pickups take place in Laveen.  Deliveries come directly to your door for a $5 fee.

We do our best to package our products so that they arrive in tact, however, damage may occur.  If this happens please contact us within 48 hours of receiving your shipment.  Please take a picture of the package (inside and outside if necessary) and the damaged item(s).

Due to the nature of the business, we cannot accept exchanges or returns.  If there is an issue with your order, please contact us immediately.  Please include a detailed explanation regarding the issue and include pictures if necessary.