FAQ & Policies

  • Damaged Items

    We do our best to package our products so that they arrive in tact, however, damage may occur.  If this happens please contact us within 48 hours of receiving your shipment. Please take a picture of the package (inside and outside if necessary) and the damaged item(s).

  • Exchanges & Returns

    Due to the nature of the business, we cannot accept exchanges or returns. If there is an issue with your order, please contact us immediately. Please include a detailed explanation regarding the issue and include pictures if necessary.

  • Shipping

    We ship orders 2-3 times a week, based on volume, holidays, weather, etc. We use USPS First Class or Priority Mail shipping. From May-August we ONLY ship via Priority Shipping. Once orders are shipped, please contact USPS with any questions/issues.  

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  • Wrong Address

    Please verify that you've entered the correct shipping address.  Once the shipping label is printed, a change fee will apply to issue a new label.

  • Processing & Cancellations

    All of our products are handcrafted in small batches to ensure the best quality.  Orders may be cancelled up to 24 hours after it's placed.  Please allow 3-7 business days for processing.  Once your order is completed we will update you with shipping information.

  • What to do if your Body Butter melts

    If your butter is exposed to high temperatures it may melt. Don't worry if this happens, as it is normal. Simply place the product in the fridge for 30-60 minutes. The texture will change but the yummy goodness will remain. Feel free to stir it with a spoon, knife or your finger as it is solidifying to keep it creamy.

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  • How to use Body Butters

    Our whipped body butters are made without water so preservatives aren't needed. Please be sure not to get water into the body butter.  Body butters are best used when skin is damp to lock in moisture. Remember that a little goes a long way. If skin/hands feel greasy after applying, use less next time.

  • Can products be customized if I'm allergic to an ingredient?

    ABSOLUTELY! Many of our products can be customized to add or remove an ingredient that you may be allergic or have sensitivites to. Send us a message and we will follow up with you.

  • Custom labels for special events

    Celebrating special or corporate event? Let us provide your desired item(s) with a unique label to match your theme or sentimental statement.

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